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Adoption Catalyst Support

What's Included

So that you can get started right away in understanding and applying the OSDU™ Data Platform, your subscription to 47Lining Enterprise PaaS - Adoption Catalyst includes basic level support at no incremental cost. With basic level support you can:

  • Raise managed support requests at any time.
  • Receive best-effort support and assistance from 47Lining's team of OSDU and 47Lining Enterprise PaaS support experts.
  • Request basic service tasks within your Adoption Catalyst, like adding OSDU Data Platform users.
  • Request assistance in understanding OSDU Data Platform APIs and basic data loading
  • Learn about additional available OSDU adoption acceleration offerings

Raise a Support Request

You can raise a support request at any time via:

Support Process

You can raise a service request for any questions, incidents, enhancement suggestions, upgrade inquiries, or any issues that you experience related to the 47Lining Enterprise PaaS - Adoption Catalyst.

You can receive support using this process:

  1. Submit a support request via your 47Lining Enterprise PaaS - Adoption Catalyst Portal, the 47Lining Support Portal, or email.
  2. A 47Lining support agent works to fulfill the service ticket. As needed, 47Lining will include subject matter experts in the OSDU™ standard, the OSDU Data Platform, AWS services, or 47Lining Enterprise PaaS services.
  3. After resolving the request, 47Lining will consult you to be sure that you are satisfied with the resolution and will close the support request.

Details about Requesting Support

To raise a support request, you can either:

  1. click on "Support" in your Adoption Catalyst Portal:

    Adoption Catalyst Support

    or raise a new support request at the 47Lining Support Portal.

    Then complete the support form as follows:

    Adoption Catalyst Support

    1. Enter your name
    2. Enter your email address
    3. Enter a short summary of the issue in the field "How can we help you?"
    4. Upload any attachments
    5. Submit the support request by clicking the "Send" button

    or

  2. Email the 47Lining support team at support@paas.47lining.com

Support Level

47Lining makes best-effort, developer level support for 47Lining Enterprise PaaS - Adoption Catalyst available at no additional cost to you. 47Lining makes commercially reasonable efforts to promptly acknowledge and address all support requests from subscribers to the Adoption Catalyst.